Rental/Property Management Companies
*To apply for new service, please submit a connect service request through our customer portal by clicking HERE*
Once we receive the connect service request, we will email requesting payment information for deposit.
You can reply back with this information or call us at 770-443-8119. We DO NOT keep card information on file.
Once we receive payment information:
1. We will create your account and process the deposit payment.
2. We will then email a confirmation to the email address included on the service application - it will include the following information:
- Deposit Payment Confirmation Number
- Account Number
- Trash Pick Up Day
- Billing Information - such as due date, penalty date, bill posting date, cutoff date, breakdown of monthly charges, etc.
- List of payment methods we accept for monthly payments
Frequently Asked Questions:
- Size of trash can: 95gal
- Meter Readings: City of Dallas only records ACTUAL meter readings. We do not estimate.
- We do not give out meter numbers as they are subject to change
- All rental/property management accounts are on E-billing! This simply means the method in which you receive the monthly bill; monthly bills are emailed to the email address included on the service application. We cannot resend bills to different email addresses! We can only resend to the E-billing email address on file.
if you have any additional questions, Please submit them in our On-Line open records request portal:
Click for Open Records Request Portal & Choose the Utilities Department
