Customer Water Leaks
The City of Dallas offers a leak adjustment on customer side leaks:
All customer meters are connected to an MXU device. This device allows us to pull hourly readings and usage from our Sensus Analytics system in our office via satellite.
If a leak is detected, you will be notified. You have two weeks to repair it to qualify for a leak adjustment.
Only one adjustment is allowed per year. The adjustment provides a credit on the two highest bills affected by the leak.
*Residential and Commercial Accounts: We adjust the sewer portion of your bill down to 6 month sewer average of previous normal bills.
*Apartment Accounts: We take an average of the sewer on your last 6 normal bills and drop the sewer portion of two highest bills down to that amount.
*We encourage our water customers to utilize our online portal where you can monitor your water usage by setting a daily threshold limit.
The moment you go over the set limit, you can opt in to receive an email, phone call, text or all three notifying you.
